Privacy Policy

Last Updated:  November 2025

This Privacy Policy explains how Caylyra Inc. (“Caylyra,” “we,” “our,” or “us”) collects, uses, and protects information from visitors to our website and from users of our services.

By visiting our website or submitting information through our contact or newsletter forms, you agree to the practices described in this policy.

    We may collect:

• Name
• Email address
• Phone number
• Messages submitted through our contact form
• Email addresses submitted through newsletter signup
   

    For all client calls handled by Caylyra:

• All inbound and outbound calls are recorded.  Recordings may include voices, caller ID, call metadata, and call content.
   
• We use recordings for quality assurance, training, performance evaluation, and client review.
   
• Clients may request access to their call recordings.
   

    Our website (through GoDaddy and standard analytics tools) may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• General location (city-level, non-precise)
• Cookies and similar technologies
   

We use information to:

• Respond to messages and inquiries
• Send newsletters and business growth advice
• Provide and improve our call center services
• Maintain and evaluate call quality. 
• Ensure performance according to our guarantees 
• Improve website performance and user experience
   

By using Caylyra’s call center services, clients acknowledge and agree that:

• All calls are recorded
• Recordings may be used for training, quality assurance, and client review
• Recordings may be shared securely with authorized client representatives
• We comply with applicable call-recording laws, including one-party and all-party consent requirements depending on the jurisdiction
   

If we operate in an “all-party consent” state, we must notify callers that calls may be recorded.

We use commercially reasonable safeguards to protect data, including:

• Access controls
• Secure storage of call recordings
• Encryption tools where appropriate
• Employee confidentiality agreements
   

No data transmission or storage method is 100% secure.

We do not sell your information.

We may share data with:

• Service providers such as hosting, analytics, or email platforms
• Clients (for call recordings related to their own account)
• Legal authorities if required by law
   

You may:

• Unsubscribe from newsletters at any time
• Request deletion of your contact information
• Request access to call recordings associated with your account
   

Our website and services are not intended for children under 18.

We may update this Privacy Policy periodically. Changes will be posted on this page.

Caylyra Inc.
Brgy. Tres de Mayo, Digos City, Davao del Sur, Philippines
Email: rae@caylyra.com
Phone: +63-946-881-3247